Refund Policy

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1. Refund Eligibility

1.1 Qualifying Conditions

Refunds may be granted under the following circumstances:

• Technical Issues: Persistent technical problems that prevent normal service use
• Service Unavailability: Extended service outages exceeding 48 hours
• Billing Errors: Incorrect charges or duplicate payments
• Feature Malfunction: Advertised features not working as described
• Early Cancellation: Within 7 days of subscription start (subject to conditions)

1.2 Refund Timeline

Refund requests must be submitted within specific timeframes:

• 7-Day Window: Full refund possible within first 7 days
• 30-Day Window: Partial refunds for technical issues
• Billing Errors: No time limit for incorrect charges

2. Refund Categories and Processing

3. Full Refund Conditions

3.1 7-Day Satisfaction Guarantee

We offer a full refund within the first 7 days of your subscription if:

• You have contacted our support team to resolve issues
• The service doesn't meet the advertised functionality
• Technical problems prevent normal usage
• You've used less than 25% of your monthly scan quota

3.2 Automatic Refund Scenarios

Automatic refunds are processed for:

• Duplicate payments due to payment gateway errors
• Charges after successful cancellation
• Service downtimes exceeding our SLA
• Data loss due to our system failures

4. Partial Refund Calculations

4.1 Prorated Refunds

Partial refunds are calculated based on:

• Unused Time: Remaining subscription period
• Service Usage: Features used vs. available
• Data Processing: Number of cards processed

4.2 Example Calculation

For a 2-year subscription (₹12,000) cancelled after 3 months:

• Used period: 3 months (₹1,500 value)
• Remaining period: 21 months (₹10,500 value)
• Processing fee deduction: ₹500
• Refund amount: ₹10,000

Non-Refundable Items

The following are not eligible for refunds:

• Services used beyond 30 days
• Third-party integration costs
• Payment gateway processing fees
• International transaction charges
• Services cancelled due to Terms violation

5. Refund Request Process

5.1 Step-by-Step Process

1. Contact Support: Email support@billingpie.com with your request
2. Provide Details: Include account information and reason for refund
3. Documentation: Submit any relevant screenshots or error messages
4. Review Process: We'll review your request within 24-48 hours
5. Resolution: Receive confirmation of refund approval or alternative solution

5.2 Required Information

Please include in your refund request:

• Account email address
• Transaction ID or receipt
• Detailed reason for refund request
• Preferred resolution (refund/credit/alternative)
• Supporting documentation (if applicable)

6. Alternative Solutions

6.1 Service Credits

Instead of cash refunds, we may offer:

• Account Credits: Apply towards future subscriptions
• Extended Service: Additional months at no charge
• Feature Upgrades: Access to premium features
• Priority Support: Enhanced customer service

6.2 Plan Modifications

Consider these alternatives before requesting a refund:

• Downgrade to a more suitable plan
• Pause subscription temporarily
• Switch to pay-per-use pricing
• Extended trial period

7. Payment Method Specific Terms

7.1 Credit/Debit Card Refunds

• Refunds processed to the original card
• 5-7 business days for processing
• Bank processing may take additional 2-3 days

7.2 Digital Wallet Refunds

• Instant refunds to wallet balance
• Same-day processing for most wallets
• Wallet-specific policies may apply

7.3 Bank Transfer Refunds

• Requires bank account verification
• 3-5 business days processing
• Additional documentation may be required

8. Dispute Resolution

8.1 Internal Review

If your refund request is denied:

• Request a review from our management team
• Provide additional supporting documentation
• Escalate through our support hierarchy

8.2 External Options

For unresolved disputes:

• Contact your payment provider for chargeback
• Consumer protection agencies
• Arbitration services (as per Terms of Service)

9. Refund Policy Updates

We reserve the right to modify this refund policy with 30 days' notice. Changes will not affect existing subscriptions unless more favorable to customers.

Refund Support

For all refund requests and inquiries:

• Email: support@billingpie.com
• Phone: +91 7838723209
• Support Hours: Monday-Friday, 9 AM - 6 PM IST
• Address: Billing Pie Technologies, Plot No 22 and 23, Raja Puri, Uttam Nagar, New Delhi 110059, India

Average Response Time: 24 hours for refund requests